smartIT offers efficient and responsive Remote IT Support to meet your business’ IT needs:

• Password Resets: Quick resolution for password-related issues to maintain access security.

• Software Troubleshooting: Expert assistance to diagnose and fix software problems remotely.

• Account Provisioning: Managing user accounts for smooth onboarding and access control.

• Vendor Management: Coordinating with vendors to ensure seamless technology integration and support.

• VoIP Troubleshooting: Resolving VoIP phone system issues to maintain communication flow.

• Software Installation: Remote installation of software to keep systems up-to-date.

• Employee Offboarding/Onboarding: Efficient handling of account setup and deactivation for employees.

• Vendor & Contractor On/Offboarding: Managing access and system integration for vendors and contractors.

• Driver Installation: Remote installation of drivers, including printers, for full hardware functionality.

• Video Conference Support: Assisting with video conference setup and troubleshooting to ensure smooth meetings.

Our Remote IT Support allows your business to resolve technical issues quickly without the need for onsite intervention.

smartIT provides comprehensive System Administration services designed to optimize and secure your business’ IT infrastructure:

• SaaS Application Management: Manage and maintain all SaaS applications used across your organization.

• SSO, SAML, SCIM: Implement and administer secure identity management solutions to streamline user access.

• Cloud Infrastructure Management: Oversee and optimize cloud resources for efficiency and scalability.

• Microsoft 365 & Google Workspace Tenant Administration: Full administration of your Microsoft 365 and Google Workspace environments to ensure seamless collaboration and productivity.

• Server Maintenance & Infrastructure: Ensure servers are maintained, optimized, and secure for reliable performance.

• Mobile Device Management (MDM) Administration: Manage and secure mobile devices across your organization for streamlined IT control.

• Data & Email Migration: Seamlessly migrate data and email systems with minimal disruption to your operations.

• Device Enrollment: Efficient enrollment of corporate devices, ensuring they are ready for deployment.

• Apple Business Manager (ABM) & Apple School Manager (for schools): Manage Apple devices for businesses and schools, enabling smooth device deployment and management.

• AutoPilot: Automate the deployment of Windows devices, ensuring quick and standardized setups.

• Zoom, GotoConnect, & RingCentral Administration: Manage and support your video conferencing and VoIP platforms for consistent communication.

• Supported Application & 3rd Party Patch Updates: Keep applications and systems up-to-date with regular patch management and updates.

• Windows, Mac, & Server Updates: Administer updates for all platforms to maintain security and performance.

• Server & Workstation Monitoring: Proactively monitor servers and workstations to prevent downtime and resolve issues before they escalate.

• GoDaddy Defederation & Identity Provider Switch: Handle DNS record management and the transition between identity providers for seamless integration.

• DNS Record Management: Maintain and manage DNS settings to ensure smooth connectivity and domain operations.

• Deployment of Apps & Licenses: Manage the purchasing and deployment of applications and volume licenses for your organization.

• Disaster Recovery & Data Backup: Ensure business continuity with robust disaster recovery and data backup strategies tailored to your needs.

Our System Administration services offer a proactive approach to managing your business’ IT infrastructure, ensuring reliable, secure, and scalable solutions for business continuity.

smartIT provides comprehensive Mobile Device Management (MDM) services to help businesses manage, secure, and optimize their mobile devices:

• Device Enrollment: Seamlessly enroll mobile devices into your corporate network for streamlined management.

• Enrollment Strategy: Develop and implement tailored enrollment strategies to suit your organization’s mobile device needs and policies.

• Device Management: Centrally manage all mobile devices, ensuring they are secure, updated, and compliant with company standards.

• Application Deployment: Deploy and manage mobile apps across devices efficiently, ensuring consistency and security.

• Windows Updates: Keep mobile devices running on Windows up-to-date with the latest security patches and system improvements.

• Mac Updates: Ensure all Mac devices are regularly updated with the latest macOS versions and security patches.

• Device Compliance: Monitor and enforce compliance with corporate security policies to safeguard sensitive data and ensure regulatory adherence.

• Device Hardening: Implement additional security measures to protect devices from vulnerabilities and unauthorized access.

• Device Customization: Customize device settings and configurations to align with specific corporate requirements and workflows.

• Device Configuration/Policies: Set up and enforce configuration policies, ensuring devices operate within corporate security and usage guidelines.

• Device Telemetry: Gather and analyze telemetry data from devices to monitor performance, identify issues, and ensure optimal operation.

smartIT’s MDM services provide your business with the tools and expertise needed to manage and secure mobile devices efficiently, ensuring they are always up-to-date, compliant, and optimized for business use.

smartIT ensures smooth transitions for new and departing employees, contractors, and vendors with comprehensive IT onboarding and offboarding services:

• Employee Onboarding: Seamless setup of new employees with all necessary hardware, software, and network access to ensure productivity from day one.

• Employee Offboarding: Secure and efficient removal of access, retrieval of devices, and deactivation of accounts for departing employees, minimizing security risks.

• Vendor Onboarding: Quick and secure setup of vendors, granting them the appropriate access and tools needed to work with your organization.

• Vendor Offboarding: Timely and thorough termination of vendor access and systems integration when their services are no longer required.

• Contractor Onboarding: Fast and efficient provisioning of contractors, including temporary access to systems and applications required for their roles.

• Contractor Offboarding: Revocation of contractor access and collection of devices or hardware upon contract completion to maintain security and compliance.

• Account Provisioning: Set up and configure necessary user accounts and permissions for new employees, vendors, and contractors.

• Account Deactivation: Disable and remove user accounts when employees, vendors, or contractors leave the organization to prevent unauthorized access.

• Device Retrieval & Reassignment: Recover devices from offboarded users and reassign or securely wipe and reset them for future use.

• Access Management: Monitor and manage access rights throughout an employee’s lifecycle to ensure adherence to the principle of least privilege.

• Application Deployment: Deploy necessary software applications and licenses for new employees or contractors based on their roles and responsibilities.

• Compliance & Security: Ensure all onboarding and offboarding processes meet compliance and security requirements, protecting corporate data and systems.

• Customized Workflow: Tailored onboarding/offboarding workflows that align with your company’s specific needs, ensuring a consistent and smooth process for all personnel.

smartIT’s comprehensive onboarding and offboarding solutions ensure that your business maintains security, efficiency, and compliance throughout the employee and vendor lifecycle.

smartIT provides comprehensive phone and video conferencing solutions to enhance communication and collaboration:

• Collaboration: Utilize platforms like Zoom Phone, Zoom Room, Microsoft Teams, Google Chat, Google Meet, RingCentral Meetings, and RingCentral DMS. These solutions offer features such as screen sharing, document collaboration, and real-time annotation to facilitate seamless teamwork, even across different platforms.

• Scalable and Evolving: Our solutions adapt to your needs, whether you’re connecting two colleagues for a one-on-one conversation or hosting a large-scale virtual conference. Scalable options allow you to easily expand or downsize your conferencing capabilities as your business evolves.

• Responsive and Secured: Ensure all calls are answered and protected with caller verification, masked calling capabilities, and top-notch voice communication security. Maintain uninterrupted, secure communications while safeguarding sensitive data.

• Seamless Access to Calls: Make high-quality calls with global carriers, scalable options, and private cloud connections. Our systems support multi-party calling and ensure maximum user privacy, allowing you to communicate internally and externally with ease.

• Revolutionize Your Meetings: Experience lifelike conversations with state-of-the-art audio and high-definition video technology. Say goodbye to garbled voices and pixelated images, and enjoy an immersive, engaging meeting experience.

smartIT offers end-to-end management of your organization’s devices, ensuring optimal performance, security, and lifecycle efficiency. Our approach covers everything from procurement to retirement, streamlining device handling and maximizing ROI.

Procurement and Deployment

• Device Acquisition: Selection and procurement of hardware tailored to your business needs, including PCs, laptops, tablets, and smartphones.
• Configuration and Setup: Pre-configuring devices with necessary software and settings before deployment to ensure readiness for immediate use.
• Seamless Deployment: Efficient delivery and setup of devices to users, minimizing disruption and accelerating productivity.

Ongoing Management

• Inventory Management: Tracking and managing device inventory to maintain up-to-date records and ensure adequate supply.
• Device Monitoring: Continuous monitoring to identify and resolve issues proactively, ensuring devices operate at peak performance.
• Software Updates: Regular updates and patches for operating systems and applications to keep devices secure and up-to-date.

Lifecycle Management

• Maintenance and Support: Providing ongoing support and maintenance to address hardware and software issues, extending the life of devices.
• Upgrades and Replacements: Coordinating upgrades and replacements to keep technology current and aligned with business needs.
• End-of-Life Management: Secure disposal and recycling of outdated devices, ensuring data is properly wiped and environmental regulations are followed.

Data Security and Compliance

• Device Encryption: Implementing encryption to protect sensitive data stored on devices.
• Access Control: Managing access permissions and policies to safeguard against unauthorized use.
• Compliance Checks: Regular audits to ensure compliance with industry standards and regulations.

Customized Solutions

• Tailored Strategies: Developing device management strategies customized to fit your organization’s specific needs and goals.
• Scalable Services: Offering scalable solutions that grow with your business, adapting to changing technology and user requirements.

Our team modernizes your systems with cost-effective, innovative services that enhance productivity and optimize your processes.

• Proactive Monitoring and Maintenance
  We identify and resolve issues before they disrupt your operations, with continuous monitoring and regular maintenance to minimize downtime and maximize productivity.

• IT Helpdesk Support
  Our friendly and knowledgeable support technicians provide prompt resolutions, answer questions, and offer expert guidance whenever you need it.

• Vendor Management
  Streamline your technology vendor interactions through our managed services. We handle communication, negotiate contracts, and resolve issues, saving you time and reducing complexity.

• Secure Cloud Hosting and Managed Virtualization
  Protect your data with secure cloud hosting and managed virtualization solutions, ensuring reliable and scalable support for your business operations.

• Onsite or Remote Technical Support
  Receive tailored technical support based on your business needs, whether onsite or remote, ensuring you get the right level of assistance for your unique situation.

• IT Procurement and Complete Hardware and Software Asset Management
  We manage all aspects of IT procurement and asset management, from acquiring new hardware and software to optimizing existing assets.

• System Monitoring and Managed Business Continuity
  Maintain operational continuity with proactive system monitoring and business continuity management to prevent issues and recover effectively from disruptions.

At smartIT, we provide IT support and Infosec services that are uniquely designed for businesses of all sizes. Our commitment to excellence ensures that your organization receives customized support and exceptional service that sets us apart from the rest. We provide:

• Customized Support for Schools: We offer tailored IT solutions specifically designed for schools, understanding the unique challenges and requirements of this sector. Our expertise in educational institution IT needs ensures you receive the most effective support.

• Fractional or Dedicated vCIO and Account Management Services: Unlike many IT companies, we provide both fractional and dedicated vCIO services and account management. This personalized approach offers strategic guidance and hands-on support to align IT with your organizational goals.

• Reliability with One-Ticket Resolution: We pride ourselves on our efficiency, offering one-ticket resolution for most issues. This means you receive quick and effective support, minimizing downtime and ensuring your IT systems run smoothly.

• Expertise and Personalized Service: Our team’s deep expertise and commitment to personalized service ensure that your organization gets the best help and guidance. We focus on building strong relationships and understanding your specific needs to deliver optimal IT solutions.